Terms of service

1. About these terms

These Terms of Service (“Terms”) are a binding agreement between Bildara and the organisation or person using Prastavone (“Customer”, “you”). They govern your access to and use of the Prastavone web application, the website at prastavone.bildara.in, the Proposal Room and all related services (together, the “Service”).

You accept these Terms by ticking “I agree” in the app, by starting a free trial, by paying for a plan, or by using the Service. If you do not agree, do not use the Service.

The following documents form part of these Terms: the Privacy policy, Acceptable use policy, Refund & cancellation policy, Delivery policy, Disclaimer and Cookie policy. If they conflict, this order applies: (a) a signed Enterprise agreement or order form, (b) these Terms, (c) the other documents listed above.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, generated by a computer system, and do not need a physical or digital signature. They are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. Definitions

• “Bildara”, “we”, “us”, “our” means Bildara, the business through which Kinjal Jay Joshi owns and operates Prastavone, and its successors and permitted assigns.
• “Account” means the billing account of a Customer, which holds its plan, its companies, its shared user allowance and its add-ons.
• “Company” (or workspace) means a separate business profile inside an Account, with its own proposals, customers, products, settings and data.
• “Admin” means a User given the Admin role, who manages Users, roles, billing and settings for a Company or Account.
• “User” means a person invited by an Admin who signs in to the Service under the Customer’s Account.
• “Plan” means the Free trial, Starter, Business or Enterprise plan, and “Add-on” means an additional company or additional users bought on top of a Plan.
• “Billing period” means the month or year for which a Plan or Add-on has been paid.
• “Your Content” means everything you or your Users put into the Service: proposals, quotations, client and contact details, products, prices, pictures, logos, attachments, notes, comments and settings.
• “Client” means a person or business to whom you send a proposal, including through the Proposal Room.
• “Proposal Room” means the encrypted online link through which a Client can read, comment on, ask for changes to and accept a proposal.
• “Prastavone Materials” means the Service and everything in it other than Your Content, including the software, source code, object code, databases, themes, cover and page designs, layouts, templates, icons, sample text, graphics, documentation and this website.
• “Read-only” means that existing content can be opened, read and exported, but nothing can be created, edited, sent or deleted.
• “Applicable law” means the laws of India, and any other law that applies to a party.

3. Who we are

Prastavone is a product of Bildara, owned and operated by Kinjal Jay Joshi, Ahmedabad, Gujarat, India. Kinjal Jay Joshi owns Prastavone, the Prastavone Materials and all related intellectual property. Your contract for the Service is with Bildara.

4. Eligibility, business use and authority

• The Service is for business and professional use. It is not offered to consumers for personal, family or household purposes.
• You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
• If you accept these Terms for an organisation, you confirm that you are authorised to bind it. The Admin who first accepts these Terms for a Company does so on behalf of the organisation that owns it, and that organisation is the Customer.
• You must give true, complete and current information (including your legal name, billing address and GSTIN) and keep it up to date.

5. Accounts, companies and users

• Users sign in with a Google account. Each person must use their own sign-in; sharing sign-ins or one User seat between several people is not allowed.
• Access is by invitation only. Admins decide who is invited, each person’s role and what each person can see, and must remove access promptly when someone leaves or no longer needs it.
• Users are counted once per Account across all its Companies, including open invitations. Storage is shared across all Companies of the Account.
• You are responsible for everything done under your Account and by your Users, and for keeping sign-in devices and Google accounts secure (we recommend 2-step verification). Tell us at once at jay.joshi@bildara.in or our contact form if you suspect unauthorised access.
• We may refuse, suspend or remove access we reasonably believe is unauthorised, fraudulent or harmful.

6. Free trial

• The Free plan is a 30-day trial, one per person. It runs in your web browser only: your trial work is saved in that browser on that device and is not stored online. Online we keep only your Google email, the date the trial started and your acceptance of these Terms, so the trial period cannot be restarted.
• Because trial work exists only in your browser, it is lost if you clear your browser data, use a private window, change device or browser profile, or the device fails. We cannot see, back up or recover it.
• After 30 days the trial becomes read-only: you can open your work, but you cannot create, edit, save or export until you upgrade. To continue, choose a paid Plan; your trial work can then be moved into your Company.
• The trial is provided “as is”, free of charge, with no service levels. We may change or end the trial offer for new users at any time.

7. Paid plans, add-ons and prices

Prices in Indian Rupees. GST extra where applicable. The pricing page and the checkout screen show the current prices, including add-ons.

• Each Plan includes a number of Companies, a shared number of Users and shared storage. You can buy Add-ons (additional companies and additional users) at the prices shown at checkout. Each Add-on has its own Billing period and renewal date.
• Enterprise plans are agreed in writing; the signed agreement or order form sets the price, limits and any special terms.
• Storage counts pictures, logos and attachments and the stored (encrypted) records of your Companies. If storage is full, adding new pictures and attachments is paused until you upgrade or free up space; existing content stays available.
• The price you pay applies for that Billing period. We may change prices with at least 30 days’ notice by email or in the app; a new price applies from your next renewal after the notice period. If you do not agree, do not renew.
• During early access, invited Customers may use paid features free of charge. Early access can end at any time, with at least 30 days’ notice before any charge; nothing is charged unless you choose and pay for a Plan.

8. Payment, GST and invoices

• Plans and Add-ons are paid in advance for the whole Billing period. Payments are processed by our payment partner, a PCI DSS-compliant payment gateway, under its own terms. We never see or store your full card, UPI or bank details.
• Prices are in Indian Rupees (₹) and exclude GST and other applicable taxes, which are added to the invoice at the rate in force (currently 18% GST). If you give us a valid GSTIN, it is shown on your tax invoice so you can claim input tax credit; you are responsible for its accuracy.
• If you are required by law to deduct tax at source (TDS) from a payment, you must pay the full invoice amount less the TDS and send us the TDS certificate within the time allowed by law. Until the certificate is received, the deducted amount is treated as unpaid.
• Tax invoices are available in the app and are sent by email. Fees are non-refundable except as stated in the Refund & cancellation policy or required by law.
• You must not raise a chargeback or payment dispute for a valid charge. Please contact us first; we will resolve genuine errors promptly.

9. Renewal, reminders and grace period

• Plans and Add-ons do not renew automatically from your card or bank. Each Billing period is renewed when an Admin pays for it in Settings → Plan & usage.
• We send renewal reminders in the app and by email 7 days and 1 day before the end of the Billing period. Reminders are a courtesy; renewing on time is your responsibility.
• If a Plan or Add-on is not renewed by the end of its Billing period, there is a 7-day grace period during which the Service keeps working and payment is due.
• If it is still unpaid after the grace period, the affected Company or Companies become Read-only. Nothing is deleted because of non-payment: your Content stays available to read and export, and full access returns as soon as you pay.
• If an Account has more Users than its Plan and Add-ons allow, or more Companies than are included, you have 7 days to add Add-ons or reduce usage; after that the affected Companies become Read-only until you do.

10. Plan changes, upgrades and downgrades

• A new or changed Plan starts as soon as it is paid. The unused value of your current paid Billing period is credited against the new Plan. Credit can only be used for the Service; it is not refundable in cash and cannot be transferred.
• If you move to a Plan that includes fewer Companies, you choose which Company or Companies stay included. The others keep working for 7 days; you can then add them as additional companies, or they become Read-only. Nothing is deleted.
• If you move to a Plan with fewer Users or less storage, reduce usage to the new limits first, or the rules in section 9 apply.
• Features differ by Plan. When you downgrade, features not included in the new Plan stop working, but content created with them is kept.

11. Cancellation, read-only access, suspension and termination

• Cancelling. An Admin can cancel a Plan or an additional company in Settings → Plan & usage, after reading and agreeing to the exact dates shown. Renewal stops at once, and the Service keeps working until the end of the paid Billing period. Until then the Admin can withdraw the cancellation. Cancelling a Plan covers every Company on that billing account; cancelling additional users only lowers the user allowance. If you instead choose to stop a paid Plan immediately, the change happens at once and unused days are not refunded (see the Refund & cancellation policy).
• After a cancellation: 7 days read-only, then deletion. When the paid period of a cancelled Plan or additional company ends, the affected Companies are Read-only for 7 days: members can sign in, read and export, and an Admin can reactivate by paying for a Plan, with nothing lost. If not reactivated within those 7 days, all Content of those Companies is permanently deleted and cannot be recovered. Billing, tax and consent records are kept as the law requires.
• Not renewing (without cancelling) or a failed payment: after the grace period the affected Companies become Read-only. Content is kept and can be exported; it may be deleted after 24 months without a Plan, after at least 90 days’ notice. You can reactivate any time by paying for a Plan.
• Suspension by us. We may suspend or restrict all or part of the Service, without liability, if: you materially breach these Terms or the Acceptable use policy; a payment is fraudulent or reversed; your use creates a security, legal or operational risk to the Service, us or others; or a law, court or government authority requires it. Where reasonable and lawful, we will tell you first and give you a chance to fix the problem.
• Termination by us. We may terminate the Service for you with immediate effect for a serious or repeated breach (including any breach of section 17 on intellectual property), or with 30 days’ notice for any other reason. If we terminate without cause, we refund the unused part of any prepaid fees.
• Termination by you. You may stop using the Service at any time and ask us to close your Account and delete your Content (see section 12).
• Sections 2, 8 (unpaid amounts), 12, 13, 17–20, 22–26, 28 and 29 survive the end of these Terms.

12. Your data: ownership, export and deletion

• You own Your Content. We do not claim ownership of it.
• Licence to us. You give us a limited, non-exclusive, royalty-free, worldwide licence to host, store, encrypt, copy, transmit, process, back up and display Your Content only as needed to provide, secure, support and improve the operation of the Service for you, and as required by law. We do not sell Your Content, use it for advertising, or use it to train artificial-intelligence models.
• Export. You can export proposals (PDF and Word) and download a password-protected backup of a Company at any time while it is active or Read-only. After the trial ends, trial work can be opened but you cannot create, edit, save or export until you upgrade to a Plan.
• Retention. We keep Your Content while your Account exists, including while it is Read-only. If an Account stays Read-only with no Plan for more than 24 months, we may delete its Content after giving the Admins at least 90 days’ notice by email and in the app, so that you can export it or reactivate.
• Deletion on request. An Admin can ask us to close the Account and delete its Content. We delete it from the live database within 30 days of a verified request; copies in encrypted hosting backups expire within a further 90 days. We may keep billing, tax, consent and security records for as long as the law requires.
• Your responsibility. You are solely responsible for Your Content, for its accuracy and legality, and for every proposal, price, tax amount, term and commitment you send to your Clients.
• Logos and brand marks. Every logo, trade mark, brand name or picture you or your Users add — your own company logo and the logos of your Clients and customers — is entirely your responsibility. Before adding one you must own it or have its owner’s permission to use it in proposals, and the app asks you to confirm this each time a logo is added; we keep a record of that confirmation. Prastavone and Bildara do not check, approve or endorse logos, are not responsible for any logo added by a user, and you will cover any claim arising from a logo you add (see the Indemnity section). We may remove a logo, or suspend its use, if we receive a credible complaint that it infringes someone’s rights.
• Company names. Each company name can be used by only one company on the Service (names are compared ignoring capital letters, spaces and punctuation). A name is given to the first company that registers it; holding a name gives you no rights in it outside the Service. We may ask you to change, or may change, a company name that impersonates another business or infringes someone’s rights.

13. Personal data of your clients (data processing)

For personal data that you put into the Service about your Clients, their staff, your contacts and your Users (“Customer Personal Data”), you are the Data Fiduciary and Bildara is your Data Processor under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

• You confirm that you have a lawful basis, and have given any notice and obtained any consent needed, to collect Customer Personal Data and to use it in the Service, and that you will respond to requests from the people concerned.
• We will process Customer Personal Data only to provide the Service and on your documented instructions (these Terms and your use of the app are your instructions), unless the law requires otherwise.
• We keep it confidential, allow access only to people bound by confidentiality who need it, and protect it with reasonable security safeguards (see section 15).
• We use the sub-processors listed in the Privacy policy, and will update that list before adding a new one. Each is bound by obligations that protect the data.
• We will tell you without undue delay after becoming aware of a personal data breach affecting Customer Personal Data, and give you the information we reasonably can so that you can meet your own duties.
• We will reasonably help you respond to requests from Data Principals and to the Data Protection Board of India, to the extent the Service allows.
• When the Account is closed, we delete Customer Personal Data as described in section 12.

14. Proposal Room and online acceptance

• You can share a proposal with a Client through a Proposal Room link. The proposal is encrypted in your browser with a key that is contained only in the link. Anyone who has the link can open it, so share it only with the intended Client, through a channel you trust. Links stay open for 60 days by default unless you extend or close them.
• Your Client can read, comment on, ask for changes to and accept the proposal. An acceptance records the name and details the Client types, the date and time, and a fingerprint of the accepted pages, and lets you produce an acceptance certificate.
• We do not verify the identity or authority of the person who accepts. The acceptance certificate is a technical record of what happened in the Proposal Room; it does not guarantee that a contract is valid or enforceable, which depends on your dealings with the Client and the law. Bildara is not a party to any contract between you and your Client.
• You are responsible for the Proposal Room links you create and share, and for what you put in them. Clients using a Proposal Room must follow the Acceptable use policy.

15. Security, encryption and backups

• We use reasonable security practices, including: HTTPS for all connections; AES-256 encryption of your Content in your browser before it is stored, so that the database and its backups hold only encrypted data; access rules checked on the server for every request; invitation-only sign-in; and a security log.
• No system is completely secure. You are responsible for securing your devices and Google accounts, for choosing who you invite, and for the safety of any backup password. We cannot recover a backup or encrypted data whose password or key has been lost.
• We recommend that you regularly download backups and keep copies of important proposals.

16. Acceptable use

You and your Users must follow the Acceptable use policy. In short: do not break the law, infringe rights, mislead or defraud anyone, send spam, upload malware, test or attack our security, access other customers’ data, overload the Service, or copy, scrape, reverse-engineer or resell the Service or the Prastavone Materials.

17. Intellectual property

• Ownership. The Prastavone Materials, including the software, source code, databases, the themes, cover and page designs, layouts, templates, icons, sample text, graphics, documentation and this website, and all copyright, trade marks, designs, trade secrets and other intellectual property rights in them, are and remain the exclusive property of Kinjal Jay Joshi (operating as Bildara). They are protected by the Copyright Act, 1957, the Trade Marks Act, 1999, the Designs Act, 2000, the law of passing off and other laws. Prastavone™ and Bildara™ are trade marks of Kinjal Jay Joshi; applications for their registration are in progress. Until registration they are used with ™ (not ®), and they are protected as unregistered trade marks.
• Your licence. While you have an active or Read-only Account and comply with these Terms, we give you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right for your Users to use the Service for your internal business purposes. All rights not expressly granted are reserved. No intellectual property is transferred to you.
• Your documents. You may use, send, print and keep the proposal documents you create with the Service (including the theme and layout inside each document) for your own business, also after your subscription ends. This does not allow you to use the themes, designs, layouts or templates separately from your documents.
• You must not, and must not allow anyone to: (a) copy, extract, download in bulk, sell, license or distribute the themes, designs, layouts, templates or any other Prastavone Materials, as templates or as part of any other product or service; (b) copy, modify, translate, adapt or create derivative works of the Service; (c) decompile, disassemble, reverse-engineer or try to obtain the source code, algorithms or structure of the Service, except to the extent applicable law expressly allows despite this restriction; (d) scrape, crawl, mirror or frame the Service or use bots or automated tools to access it, other than features we provide; (e) resell, rent, lease, sublicense, time-share or offer the Service to third parties, or use it as a service bureau; (f) use the Service or the Prastavone Materials to build or train a competing product or service; (g) remove or alter any proprietary notice; or (h) use our names, logos or trade marks without written permission.
• Any breach of this section causes irreparable harm for which money alone is not an adequate remedy. We may suspend access immediately and seek injunctive or other relief in any competent court, in addition to any other remedy.

18. Feedback

If you send us ideas, suggestions or feedback, you give Kinjal Jay Joshi a perpetual, irrevocable, royalty-free, worldwide right to use them for any purpose without obligation to you. You do not have to send feedback.

19. Confidentiality

Each party will keep the other’s non-public business, technical and financial information confidential, use it only for the purposes of these Terms, and protect it with at least reasonable care. Your Content is your confidential information; the non-public parts of the Service (including source code, designs not yet published and security measures) are ours. This does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known to it already, is independently developed, or must be disclosed by law (in which case the receiving party will, where lawful, give notice first).

20. Third-party services

The Service relies on third parties, including cloud hosting and database services, Google sign-in, a payment gateway and an e-mail service provider. Their own terms and privacy policies apply to their services. We choose them with care, but we are not responsible for their acts, omissions, outages or changes, or for third-party websites, fonts, images or services that you link to or use.

21. Availability, support and changes to the Service

• We aim to keep the Service available and working well, but we do not promise uninterrupted availability or any particular uptime unless agreed in a signed Enterprise agreement. The Service may be unavailable during maintenance, updates, or events beyond our control.
• Support is by email and in the app, during working days (Monday–Friday, 10:00–18:00 IST), with the response level shown for your Plan.
• We continuously improve the Service and may add, change or remove features. We will not make a change that materially reduces the core functionality of a paid Plan during a Billing period you have already paid for, unless required by law or for security.

22. No professional advice

Templates, sample wording, tax (GST/VAT) and pricing calculations, number formats and guidance are general tools, not legal, tax, accounting, financial or other professional advice. Results depend on the information you enter and the settings you choose. Check every document before you send it and consult your own advisers.

23. Disclaimer of warranties

To the maximum extent permitted by law, the Service and the Prastavone Materials are provided “as is” and “as available”. We make no warranties or representations of any kind, express, implied or statutory, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title or non-infringement, or that the Service will be uninterrupted, timely, secure, error-free or free of harmful components, that data will never be lost, or that any proposal will be accepted or win business. See also the Disclaimer.

24. Limitation of liability

• To the maximum extent permitted by law, neither Bildara, Kinjal Jay Joshi, nor their family members, employees, contractors, agents, successors or assigns (the “Protected Parties”) will be liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for any loss of profits, revenue, business, contracts, opportunity, goodwill, reputation, anticipated savings or data, or for the cost of substitute services, however caused and on any theory of liability, even if advised of the possibility.
• The total aggregate liability of all Protected Parties together, for all claims arising out of or relating to the Service or these Terms, is limited to the fees you actually paid us for the Service in the 12 months before the event giving rise to the first claim, or ₹1,000 if you paid nothing in that period (for example during the Free trial).
• To the maximum extent permitted by law, you agree to bring claims only against Bildara and not personally against Kinjal Jay Joshi or any other Protected Party, except as the owner and operator of Bildara, and the limits in this section apply to every Protected Party.
• These limits do not apply to your payment obligations, your breach of section 17, your indemnity under section 25, or to liability that cannot be limited under applicable law (such as liability for fraud).
• Any claim must be brought within one year after the cause of action arises, to the extent permitted by law.

25. Indemnity

You will defend, indemnify and hold harmless the Protected Parties from and against all claims, demands, proceedings, losses, liabilities, damages, penalties, fines, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) Your Content, including any Customer Personal Data you upload or share; (b) the use or misuse of the Service by you, your Users or anyone using your Proposal Room links; (c) your breach of these Terms, the Acceptable use policy or any law; (d) any proposal, quotation, tax calculation, contract or dealing between you and your Clients or any third party; or (e) any infringement of a third party’s rights, including through any logo, trade mark or picture you or your Users add, by Your Content. We will tell you promptly of any such claim and reasonably cooperate, at your cost.

26. Force majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, fire, flood, war, terrorism, riots, government action, power or internet failures, cyber-attacks that could not reasonably be prevented, and failures of hosting, payment or communication providers.

27. Changes to these terms

• We may update these Terms and the documents that form part of them, for example to reflect changes to the Service, our prices or the law. The version number and “Last updated” date at the top of each page show which version is current.
• For material changes, we will tell you by email or in the app before they take effect (at least 15 days before, unless the change is required by law or for security). You will be asked to accept the new version in the app before continuing to use the Service; we record each acceptance with the version, date and time.
• If you do not agree to a change, you may stop using the Service and not renew. Changes do not apply retrospectively to disputes that arose before they took effect.

28. Governing law, disputes and jurisdiction

• These Terms, and any dispute or claim arising out of or relating to them or the Service (including non-contractual disputes), are governed by the laws of India.
• The parties will first try in good faith to resolve any dispute by negotiation within 30 days after one party gives written notice of it to the other.
• If it is not resolved, the dispute will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement (or, failing agreement within 30 days, in accordance with that Act). The seat and venue of arbitration is Ahmedabad, Gujarat, the proceedings are in English, and the award is final and binding.
• Subject to arbitration, the courts at Ahmedabad, Gujarat have exclusive jurisdiction, including for interim relief and for the enforcement of awards. Nothing prevents us from seeking urgent injunctive relief in any competent court to protect our intellectual property or confidential information, or from recovering unpaid fees.

29. General

• Entire agreement. These Terms (with the documents that form part of them, and any signed Enterprise agreement) are the entire agreement about the Service and replace all earlier understandings. Terms in your purchase orders or other documents do not apply.
• Severability. If any part is found invalid or unenforceable, it is limited to the minimum extent necessary and the rest continues in force.
• No waiver. A failure or delay in enforcing a right is not a waiver of it.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or to a successor of Prastavone or of the business (including a company or LLP formed by Kinjal Jay Joshi), on notice to you.
• Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise or employment relationship.
• Notices. We may give notices by email to an Admin, or in the app. You must give notices to us by email or post using the details below. Notices by email are received when sent, unless a delivery failure is reported.
• Language. These Terms are written in English. Any translation is for convenience only; the English version prevails.

30. Contact and grievances

Questions about these Terms: jay.joshi@bildara.in or our contact form. Complaints are handled by our Grievance Officer, Kinjal Jay Joshi, as described on the Grievance redressal page.