Refund & cancellation policy

1. Summary

• Try Prastavone free for 30 days before you pay anything.
• Paid plans and add-ons are paid in advance for a month or a year, and do not renew automatically.
• Cancelling stops the next renewal; the plan keeps working until the end of the paid period.
• Monthly payments are not refundable. First yearly payments can be refunded in full within 7 days.
• If you cancel, your companies stay read-only for 7 days after the paid period and are then permanently deleted, unless you reactivate. If you simply do not renew, nothing is deleted: they become read-only.

2. Free trial

The Free plan is a 30-day trial with no payment and no card needed. Nothing is charged unless you choose and pay for a paid plan.

3. How payment and renewal work

Plans and add-ons are paid in advance through our secure payment gateway for the chosen billing period (monthly or yearly), plus GST. They do not renew automatically: an Admin renews by paying in Settings → Plan & usage. We remind you 7 days and 1 day before the end of the period, and there is a 7-day grace period after it. If you do not renew, the affected companies become read-only after the grace period. Nothing is deleted.

4. Failed and missed payments

• A payment that fails (declined card, UPI timeout, bank error) is not charged and nothing changes on your account. You can try again straight away, with the same or another payment method.
• If money left your account but the payment failed or the plan was not activated, the payment gateway normally reverses it automatically within 5–7 working days. If it is not reversed, contact us with the payment reference and we will activate the plan or refund it in full.
• A renewal that is not paid by its due date starts a 7-day grace period: everything keeps working and the Admins are reminded. After the grace period the affected companies (or the additional company or users) become read-only — nothing is deleted.
• Paying at any time, during or after the grace period, restores full access straight away. No late fee is charged.

5. Cancelling

• Cancel: an Admin cancels a plan or an additional company in Settings → Plan & usage (or by contacting us) and agrees to the dates shown. It stays fully usable until the end of the period already paid for, and the cancellation can be withdrawn until then.
• Then 7 days read-only: everyone can still sign in, read and export, and an Admin can reactivate by paying again — nothing is lost.
• Then deletion: if not reactivated, all data of the cancelled companies is permanently deleted and cannot be recovered. Billing, tax and consent records are kept as the law requires. We e-mail the Admins when they cancel, when the read-only days start, and the day before deletion.
• Stop a paid plan immediately: if you choose this in the app, the change happens at once, the companies become read-only, and unused days are not refunded. This is not a cancellation: nothing is deleted.
• Not renewing without cancelling: nothing is deleted; see “Failed and missed payments” above.

6. Refunds

• Monthly plans and monthly add-ons: not refundable once paid, except where this policy or the law says otherwise.
• Yearly plans and yearly add-ons — 7-day refund: if you cancel within 7 days of your first yearly payment for that plan or add-on, we refund it in full. After 7 days, and for yearly renewals, yearly payments are not refundable.
• Mistakes: duplicate payments, payments charged in error, and payments for which the plan was never activated (see the Delivery policy) are refunded in full.
• Termination by us without cause: we refund the unused part of prepaid fees.
• No refund is due for: partly used periods; unused users, companies or storage; credit from a plan change; periods during which the account was read-only or suspended because of non-payment or a breach of our Terms; or failure to use the Service.
• Enterprise: as set out in your signed agreement.

7. Plan changes and credit

When you change plan, the new plan starts as soon as it is paid, and the unused value of your current paid period is credited against it. Credit is used only for Prastavone; it is not paid out in cash and cannot be transferred. If the new plan includes fewer companies, you choose which stay included; the others keep working for 7 days, then become read-only unless you add them as additional companies.

8. How refunds are paid

Approved refunds are paid back to the original payment method, usually within 5–7 working days of approval. Your bank may take longer to show it. For refunds of GST-invoiced amounts we issue a credit note, and the GST is adjusted as the law allows.

9. Payment disputes

If you think a charge is wrong, please contact us before raising a chargeback with your bank; we resolve genuine errors quickly. A chargeback for a valid charge may lead to the affected companies becoming read-only until it is settled.

10. How to cancel or ask for a refund

An Admin can cancel in Settings → Plan & usage. For refunds, write to jay.joshi@bildara.in or our contact form with your company name, payment date, amount and payment reference. We acknowledge requests within 2 working days.