Service availability (SLA)

1. Availability target

We aim for 99.5% monthly availability of the Prastavone app and Proposal Room links for paid plans. This is a target, not a guarantee: no service credits or refunds are given if it is missed, except where a signed Enterprise agreement says so.

2. How availability is measured

A month’s availability is the share of minutes in which signed-in users could open the app and work with their company data. These are not counted as unavailable time:

• Planned maintenance announced in advance (see below).
• Problems with your internet connection, devices, browser, Google account or company network.
• Outages of third-party services we depend on, such as cloud hosting, sign-in or payment services, and events beyond our reasonable control.
• Suspension under our Terms, read-only access after a plan ends, and the Free trial (which runs in your browser).

3. Planned maintenance

• We announce planned maintenance at least 48 hours before, with a banner in the app.
• We schedule it where possible between 22:00 and 06:00 IST, and keep it under 4 hours a month.
• Most updates need no downtime: the app updates the next time you open or reload it.

4. Incidents

• We watch error reports and security alerts and act on serious problems as soon as we know about them, including outside working hours.
• During a major incident we post updates in the app and, where needed, e-mail the Admins.
• Report problems through Help & support or jay.joshi@bildara.in or our contact form.

5. Enterprise

A higher availability commitment, service credits, support hours and named contacts can be agreed in a signed Enterprise agreement.