Business continuity & recovery policy

1. Where the Service runs

• The app and your company data are hosted with a leading cloud provider in India, which keeps data replicated across several data centres so that the failure of one does not lose data.
• The database is protected against accidental deletion.
• Company content is encrypted in your browser before it is stored, so copies and backups hold only encrypted data.

2. Backups and recovery

• You can download a password-protected backup of each company at any time. Automated daily backups will be described here when they are switched on.
• Every release of the app is recorded and versioned, so a problem release can be undone quickly.

3. Your own copies

Because no backup arrangement removes all risk, we recommend that Admins download a password-protected backup of each company regularly (Settings → Data & backup) — for example monthly and before big changes. Free trial work exists only in your browser and is not backed up by us.

4. If something goes wrong

• We investigate and contain the problem first, then restore service — from the replicated database, a previous app version or, if needed, the latest backup.
• We keep the Admins informed in the app and by e-mail during a major incident.
• Personal-data breaches are handled and reported as the law requires.

5. Dependencies

The Service depends on cloud hosting, sign-in, payment and e-mail providers (see Third-party services). If one of them has an outage, the related features may be unavailable until it is resolved.